Como criar um Plano de Qualidade para seus projetos?

Muitos gerentes de projeto estão preocupados em entregar os projetos dentro do “tempo, custo e qualidade”, isso é crítico para o sucesso. No entanto o termo QUALIDADE pode ser abstrato e é frequentemente não definido claramente. A seguir, o artigo da METHOD123 (www.method123.com) descreve o que isso é realmente importante para ser entregue para um projeto e ajuda a entender melhor um PLANO DE QUALIDADE.

4 critical steps to creating a Quality Plan

So what does the term “quality” mean? Method123 defines quality as producing deliverables which meet the requirements of the customer.

To ensure that your deliverables meet your customers requirements, you need to create a Quality Plan, by taking these 4 steps:

Step 1: Define the Quality Targets

We all know that its pretty impossible to meet your customers expectations unless you draw a line in the sand before you start. By asking your customer to state upfront exactly what it is that they require, you will greatly improve your chances of success.

Ask your customer to provide a list of their requirements for a solution to be delivered by the project. Then help them to list the key deliverables which once produced, will satisfy their requirements. For each deliverable, list its components and then go one step further – by describing the detailed quality targets (i.e. quality criteria and quality standards) to be achieved by each component. This will provide you with a comprehensive understanding of exactly what it is that must be produced by the project, to meet the expectations of your customer.

Step 2: Create a Quality Assurance Plan

The next step is to create a plan to assure your customer that you can meet the quality targets set. By scheduling a suite of Quality Assurance Reviews to be undertaken by an independent person to the project, your customer will be provided with a “trusted view” of the overall progress of the project and the likelihood of the deliverables actually meeting the quality targets agreed.

Step 3: Create a Quality Control Plan

Internally within the project, you need to create a schedule of “Quality Control” measures to control the actual level of quality of each deliverable, as it is being produced. Examples include putting in place peer reviews, deliverable reviews, documentation reviews and end-of-phase reviews. Each review will measure the deliverables produced and identify any deviations from the quality targets set.

Step 4: Define the Quality Process

Of course, creating plans for assuring and controlling the quality of deliverables is a good start. But you also need to put in place a Quality Process to ensure that each of the actions listed in the Quality Plan are undertaken as quickly and efficiently as possible.

Download a Quality Plan template to take these steps. Or download the Project Management Kit which includes all of the templates you need to manage quality on projects.